Any item may be returned for a full refund within 7 working days from the date of delivery, any item received after this time may be refused for refund at our discretion, all items returned must be in original packaging, unopened and undamaged, any item that is not in original packaging or damaged may be refused for a refund.
All returned items are subject to a 4% handling charge (minimum £2.00)
Any item that has been correctly supplied but ordered in error must be returned for a refund - we will not directly exchange any item for another - and then the correct item purchased.
Any correctly supplied returned item - unless otherwise stated - is returned by the customer at their expense and risk, we will not accept any responsibility for any loss or damage while an item is in transit to us.
No refunds will be issued until an item is back in our possession, under no circumstances will a refund be issued before an item is returned and we are happy the item is in an unused state.
Faulty Items/Warranty Returns:
In the unlikely event that an item develops a fault during the manufacturers warranty period we must be notified as soon as the fault is found and the item must be ceased to be used.
Faulty items must be returned to us within 14 days of us being notified.
Once an item is returned to us the manufacturer or manufacturers agent will perform an inspection to decide upon the reason for fault/failure, any item that has been modified in any way by the customer or where fault has occurred due to mis-use will be refused for warranty claim - the manufacturer has the final say upon any warranty claim.
Failure to follow any of the above procedure will render any claim against faulty parts void.
When an item is received, the customer must take reasonable steps to check the delivered condition of any item, when an item is found to be damaged or a there is a shortage on a delivery we must be notified within 48hrs of delivery, if we are not notified within 48hrs, any claim will be refused. When an item is 'left safe' by the courier at the customers request then any damage/loss will be the responsibility of the customer.
Any item that has been damaged during transit will be replaced/refunded/partially refunded when we have received the original items back or have received sufficient proof to proceed with an insurance claim.
Any item that has been lost or damaged during transit will be covered by the insurance provided by the courier/service used, in the event of an item being lost the customer will be required to sign an item not received declaration before a refund/replacement will be issued.
Please note: Any damage/shortages must be reported within 48hrs of receipt, if this is not done a claim cannot be made - this is not our decision but that of our couriers and due to this we must adopt a zero tolerance policy.
Any correspondence regarding refunds and or damaged/loss goods must be made to: firstname.lastname@example.org please include full name and order number (this is included in your confirmation email) in any correspondence
Any item that is correctly supplied where the customer has made instruction for custom requirements to any item eg. Bolt on front bumper, will not be accepted for refund, the only case where such items will be accepted for refund/replacement is when the supplied item is not to the customers instruction.