Returns:
Any item may be returned for a full refund within 7 working days from the date of delivery, any item received after this time may be refused for refund at our discretion, all items returned must be in original packaging, unopened and undamaged, any item that is not in original packaging or damaged may be refused for a refund.
All returned items are subject to a 4% handling charge (minimum £2.00)
Any item that has been correctly supplied but ordered in error must be returned for a refund - we will not directly exchange any item for another - and then the correct item purchased.
During exceptionally busy periods there may be times that returns for correctly supplied are not accepted, please contact us for further details.
Any correctly supplied returned item - unless otherwise stated - is returned by the customer at their expense and risk, we will not accept any responsibility for any loss or damage while an item is in transit to us.
No refunds will be issued until an item is back in our possession, under no circumstances will a refund be issued before an item is returned and we are happy the item is in an unused state.
Refunds:
In the event of a refund being requested before an item is sent an email must be sent to premiermotorsportdevelopments@gmail.com including full name and order number and specific item(s) of which a refund is required.
Where a refund is requested before an item is sent and within 5 working days of the order placed a 4% administration charge will be deducted from the refunded amount.
Refunds can only be paid the the original payment source, under no circumstances will an alternative means of payment be used.
Faulty Items/Warranty Returns:
In the unlikely event that an item develops a fault during the manufacturers warranty period we must be notified as soon as the fault is found and the item must be ceased to be used.
Faulty items must be returned to us within 14 days of us being notified.
Once an item is returned to us the manufacturer or manufacturers agent will perform an inspection to decide upon the reason for fault/failure, any item that has been modified in any way by the customer or where fault has occurred due to mis-use will be refused for warranty claim - the manufacturer has the final say upon any warranty claim.
Failure to follow any of the above procedure will render any claim against faulty parts void.
Any warranty offered offered in support of a product either by the manufacturer or by the company covers exclusively the product named and does not extend to any additional costs incurred. Any warranty claim can only be made the the named purchaser in the time frames set out. The replacement and or refund of any item that fails will only extend up to the value of the item, no additional costs that occur will be covered under any circumstances.
Delivery:
When an item is received, the customer must take reasonable steps to check the delivered condition of any item, when an item is found to be damaged or a there is a shortage on a delivery we must be notified within 48hrs of delivery, if we are not notified within 48hrs, any claim will be refused. When an item is 'left safe' by the courier at the customers request then any damage/loss will be the responsibility of the customer.
Any item that has been damaged during transit will be replaced/refunded/partially refunded when we have received the original items back or have received sufficient proof to proceed with an insurance claim.
Any item that has been lost or damaged during transit will be covered by the insurance provided by the courier/service used, in the event of an item being lost the customer will be required to sign an item not received declaration before a refund/replacement will be issued.
Please note: Any damage/shortages must be reported within 48hrs of receipt, if this is not done a claim cannot be made - this is not our decision but that of our couriers and due to this we must adopt a zero tolerance policy.
Contacting us:
When contacting us regarding an outstanding order an order number must be supplied or you may not get a reply or updated information for security reasons.
Any correspondence regarding refunds and or damaged/loss goods must be made to: dispatch@premiermotorsportdevelopments.co.uk please include full name and order number (this is included in your confirmation email) in any correspondence
Bespoke Items:
Any item that is correctly supplied where the customer has made instruction for custom requirements to any item eg. Bolt on front bumper, will not be accepted for refund, the only case where such items will be accepted for refund/replacement is when the supplied item is not to the customers instruction.
Hire Car: Hire car will be supplied ready to race including fuel and tyres for the duration of the hire period, the hirer will be responsible to ensure they hold a BriSCA F2 LTD license - full or temporary, the hirer is also responsible to ensure they have correct safety equipment and required by ORCi regulations. Every hirer will be responsible for damaged caused to the car during the period of hire - full details of damage liability is available upon request and will be fully explained before the hire period commences. A deposit is required to secure any date, once paid the deposit is non refundable - except in the case we must cancel any booked hire - however, as long as 14 days notice is given a deposit can be transferred to another agreed date for the hirer. The full remaining balance must be paid before any activity is undertaken on the booked date. A liability waiver and agreement of terms must be signed by the hirer before any activity can be undertaken on the agreed date, should the hirer refuse agreement of the documents the hire will be considered cancelled by the hirer and any and all monies paid will be forfeited.
