Shipping policy

When an item is received, the customer must take reasonable steps to check the delivered condition of any item, when an item is found to be damaged or a there is a shortage on a delivery we must be notified within 48hrs of delivery, if we are not notified within 48hrs, any claim will be refused. When an item is 'left safe' by the courier at the customer's request then any damage/loss will be the responsibility of the customer.

Any item that has been damaged during transit will be replaced/refunded/partially refunded when we have received the original items back or have received sufficient proof to proceed with an insurance claim.

Any item that has been lost or damaged during transit will be covered by the insurance provided by the courier/service used, in the event of an item being lost the customer will be required to sign an item not received declaration before a refund/replacement will be issued.

Please note: Any damage/shortages must be reported within 48hrs of receipt, if this is not done a claim cannot be made - this is not our decision but that of our couriers and due to this we must adopt a zero tolerance policy.